The Agent Report shows you how your agent’s are performing and makes it easy to compare and see who is excelling versus who may need additional training.
![](https://support.evs7.com/wp-content/uploads/2021/09/image-21-1024x527.png)
Here are the headers included in the Agent Report:
- Agent Name
- Calls Attended
- Total Work Time (call time + hold time + wrap time)
- Total Call Time
- Total Hold Time
- Total Wrap Time
- Average Work Time (this is a key metric to consider)
- Average Wrap Time
Then it shows each disposition selected by agent. You may also filter or export this report to CSV.