Client Accounts

Adding a Resource Resources are embedded websites, add text, or files for agents to use while handling a call. You...

Timed script scheduling can be a useful tool for clients with changing agendas. In Fox, you’ll have the ability to...

TigerConnect is a great HIPAA compliant messaging tool that a lot of hospitals and health care providers prefer to use....

Adding scheduled messages can be important for certain clients workflows. For example, a contractor may want all their messages to...

A session can be used to track an event that does not inherently have a call card assigned to it....

Overview  The Bulk Import feature allows administrators to create multiple client accounts simultaneously by uploading a CSV file. The system...

While Fox doesn’t natively offer faxing, it can be done pretty easily using a third party service that does email...

Adding a new client account is simple.  This can be a test client or you can start the setup process...

In this tutorial, you’ll learn about how to add and manage contacts as well as how to label them. For...

The Message Template determines who the message will go to (via text or email) and what it will say. To...

In this article we’ll discuss Contact Groups which include Transfer Groups, SMS Groups, and Email Groups. First, let’s start off...

Collecting information via fields is critical for operators. Fields allow unique information to be collected in the script and then...

Each client can get access to a portal where they can login, view the recent calls and messages, update a...

Secure Portal Login The Fox Secure Message portal allows you to receive secure messages using a computer or a mobile...

In this tutorial, we’ll cover the following: Adding a new entry to the on-call calendar Creating multiple on-call calendar groups...