Using the Conference Room Feature The Conference Room feature allows agents to add callers into a single place. This may be useful for bringing together...
Fox Secure Message Portal There are many reasons you may want to send a secure message via the Fox Secure Message Portal such as...
Sending a Message In this tutorial, we’ll explain how to send a message using the agent portal. Bringing Up the Message Box Window...
Troubleshooting Guide for Fox Operators: Common Issues If you can’t receive calls or something is not working right, often it will be due to one of the...
Using the Task Manager The task manager helps operators stay organized and make sure they follow up and complete tasks in a timely manner....
Using the Agent Screen How to Login to the Agent (Operator) Screen Login with your credentials to your given URL. Example: https://7XXX.tas.evs7.com/ Using the...
Transferring a Call Performing a Warm Transfer A warm transfer allows you to speak to the person you’re transferring the call to in...