Using the Conference Room Feature
The Conference Room feature allows agents to add callers into a single place. This may be useful for bringing together...
Fox Agent (Operator) Tutorials
-
-
Troubleshooting Guide for Fox Operators: Common Issues
If you can’t receive calls or something is not working right, often it will be due to one of the... -
Fox Secure Message Portal
There are many reasons you may want to send a secure message via the Fox Secure Message Portal such as... -
Using the Task Manager
The task manager helps operators stay organized and make sure they follow up and complete tasks in a timely manner.... -
Using the Agent Screen
How to Login to the Agent (Operator) Screen Login with your credentials to your given URL. Example: https://7XXX.tas.evs7.com/ Using the... -
Sending a Message
In this tutorial, we’ll explain how to send a message using the agent portal. Bringing Up the Message Box Window... -
Transferring a Call
Performing a Warm Transfer A warm transfer allows you to speak to the person you’re transferring the call to in...