Creating a New Session
A session can be used to track an event that does not inherently have a call card assigned to it....
Fox Agent (Operator) Tutorials
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Scheduling Call Backs and Follow Ups
In the below video, we go into detail showing how an operator can schedule a call back or follow up... -
Using the Conference Room Feature
The Conference Room feature allows agents to add callers into a single place. This may be useful for bringing together... -
Troubleshooting Guide for Fox Operators: Common Issues
If you can’t receive calls or something is not working right, often it will be due to one of the... -
Fox Secure Message Portal
There are many reasons you may want to send a secure message via the Fox Secure Message Portal such as... -
Using the Task Manager as an Agent
The task manager helps operators stay organized and make sure they follow up and complete tasks in a timely manner.... -
Using the Agent Screen
How to Login to the Agent (Operator) Screen Login with your credentials to your given URL. Example: https://7XXX.tas.evs7.com/ Using the... -
Sending a Message
In this tutorial, we’ll explain how to send a message using the agent portal. Bringing Up the Message Box Window... -
Transferring a Call
Performing a Warm Transfer A warm transfer allows you to speak to the person you’re transferring the call to in...